The response and the solution to my queries was excellent.
My heartfelt thanks to Mr Raghavendra, Service MAnasultanger @RamagondAnasultanhalli/Whitefield and Mr Madhusudan, Service Head.
It was really a pleasant experience in conveying my queries and getting the resolution.
Both these were so diligent in following it up on the queries and making sure that the resolution is up-to my satisfaction.
Thanks for all the support.