Tastykhana is the worst food delivery service. I have seen its service go from bad to worse. Around 4 months back, I had ordered from a restaurant around 2 km away and it took them 2 hrs to deliver.
Since then, I had decided not to order anything from TK. However 3 weeks back, I came back from Mumbai, was tired and decided to order from TK. Below is my story:
I ordered food from tastykhana on 07-Dec-2014 at 7:20 pm(order no NG7TENJLBU). At 7:51 pm, I got a call from tastykhana that the restaurant was not responding. I was asked if I would like to order from some other place or would like to cancel.
I said I would like to cancel the order and asked for a refund. I was told if I wanted refund in trinklets or credited back to my card. I asked them to refund it to my card. As the order was cancelled, I ordered pizza. At 9:10 pm, a guy came with the TK order. I refused to accept the order, saying it was cancelled.
I got a call from customer service saying post the 7:51 pm call in which I had cancelled they had called me again in which I had confirmed the order. He further said they recorded every call.
I told him I had not received any call post the 7:51 pm call and as he said they had the recording, they should show it to me.
He then understood that he was cornered and said he will get back to me. He has not yet got back to me. I had raised a refund order, for which nothing has happened. TK has robbed me of Rs. 701 and has lost one customer forever.
So I would recommend not to order anything from TK. You might have had some good experience (even I had in its earlier days), but honestly its service is pathetic nowadays.