I have not been through such a worst experience from any insurance company.
My unit linked policy had a fund value of 70K just a month back and due to current non-performance in the market the value suddenly dropped below 60K(which is my minimum insurance premium). So, this great insurance company(TATA - AIA) instead of pro-actively sending me a reminder to top-up this premium to keep this policy in activate state just go ahead and terminate the policy in cash surrender status then "deactivate & de-link" my online login account(so I cant even check what’s the fund value now) and send me an email to inform that this has been done. Great.actually I should be grateful that they atleast informed.inst it.
Also, this is done on a Sunday with further step to be confirmed from Customer service department which does not operate on Sunday’s. Another round of claps.
THIS IS SIMPLY RIDICULOUS!
I or anyone else in my place would have expected them to be prompt enough and atleast inform customer about the top-up rather than taking such an stupid action.
I am sure there would be many other customers like me who would have been affected by this and would like to come together to fight against this "unfair" policies from insurance companies.