I was on a trip to Europe and needed urgent assistance. Despite multiple queries, I never received a single human response only useless chatbot acknowledgments. When youre abroad and in need, this kind of support is dangerous.
Their app is equally pathetic the category for filing a health claim doesnt even function properly. It feels like theyve intentionally made the claim process difficult so you give up. Theyre quick to take your premium, but when you actually need help? They vanish.
This company should not be allowed to offer international travel insurance. Completely unreliable, unresponsive, and unacceptable.
Avoid at all costs.