Dear tata and concorde motors
Here I would like to share my story with you.
We have decided to own a good MUV r an SUV after owning hatchbacks and sedans.
After a long research in the market your flagship model aria pride 4x4 has attracted us.
Now the show started.
Called just dial Hyderabad to get the contact number for the tata showroom.
Same day evening mr.anveash0 from
Concorde Motors(India) Limited,
(A Subsidiary of T A T A Motors Ltd)
Hyderabad - Mobile:9701363129 Website https://concordemotors.com
Has called me on my mobile.
And started blowing his trumpets on aria.
I was impressed with his presentation.
And went for the test drive mr.anvash took me to mr.chandra Kiran mobile 9701444577.
I think he is the showroom manager
Mr.kiran was ready with the aria prestige I said am not buying prestige I need pride4x4 he said pride test drive is not available.
I was not happy but what to do I don’t have any other option we went for a drive it was a super car I was happy. with the same excitement I touched speeds up to 120 the steering wheel started vibe rating.
I touched 125 now this time the steering is shaking.
After the drive I asked mr.chandra Kiran and mr.anvash about the problem.
They told sir it was a problem in all aria 2012models and it is totally solved in 2013aria models.
I said fine c u soon that’s all mr.anvash was calling me daily and asking me to choose the colour so that they can get the car for me in 10 to 12days max.
I felt I have to do little more research on aria before I buy it then I started looking up some website including team BHP.
Shocking! I found all bad feed back on aria.
as usual mr.anvash called me morning I told him clearly about the feed back on the internet.
Mr.anvash sir it was rite but all those problems were with tata aria 2012models but now aria2013 is fine tuned and it is perfect now.
He even told me to not to think about cash discount on 2012models cause they r faulty he forced me to stick on the 2013model.
I said ok
Next day he called me and asked to wait for a weak cause tata may come with some good offer on 2013models also.
I said ok. for few days no calls.
One day mr.anvash called me and gave me a offer of 17.27lacks on road and sent me a Quotation.
After 2days mr.srinivas from concorde motors
Called me to ask about the color of my choice. I asked him to send me the list of colors by email and I got it in some time.
I chose some sort of red color in there list of aria colors.
Mr.srinivas called me to ask about my final order then I noticed they dint mention any thing like 2013modl in the Quotation.
I asked him to resend the Quotation with the year and model info.
He said ok and with in some time I got a Quotation again stating tata aria pride 4x4 2013model.
I called him back and asked him about the date of delivery. He said clearly that after the DD is ready he will be giving me the car with in 10 to 12 working days.
I said ok I went to my bank with the Quotation. And my manager gave me the DD on the same day.
You know even my bank manager told me to think ones again about spending 17lacks on tata cars.
Any ways I called mr.chandra Kiran and requested him to get my car as soon as he can he said sir I will try my best but I can surely get your car in10days.
I went to concorde motors with the bank DD.
Mr.kiran welcomed us into the store.
Me my brother and my friend 3of us made to sit for 15minuts with no one in friend of us.
My friends comment look at the care given to the customer who came to buy there most costliest car!
I was upset ok that is not a problem here. now mr.kiran is back to us with some one.
He was mr.gopi Krishna sails manager for tata motors.
Mr.gopi said sir y don’t you go for aria 2012 I can give you 30% discount I said no he said he can try for even more I said no. he asked y do u need 4x4? I dint want to waste my time I just said I need it that’s it.
Then he said it is not in production at this time they cant give it in near future and they r not sure when they can give.
That’s it my friend started laughing a loud. and said that’s tata they called you and they fooled you.
My face was down I asked them if you don’t have aria in production then how did you give me the Quotation?
And y did u ask me to get the DD and the loan ready?
Mr.gopi asked me to wait for 10minuts after some time he said it will take 6weaks to get the car.
I told him to give it in written he said he cant give but he asked me to mail him so that he can get it from company.
I told him that how can I pay the EMI”s with out getting my car?
He said sir it is our mistake but I cant help it.
I said y cant you help it!
If you cant help it then tata should help it.
Else am not going to keep silent.
Tata motors and concorde motors has to take the responsibility.
1 they have to give me the date of car delivery in written.
2 they have to pay my EMI”s till I get my car.
Else
They have to bare the compensation of the stamp duty charges, DD canceling charges, and more important wasting my time and playing with my family emotions.
Now I completely understood y aria is not doing well in the market.
Tata motors forget coming up with an aria face lift.
And pay attention to your customer. Don’t! try! To! Put! There! Faces down. wishes
Suman Bhokray
M.D
yesyesvi services
GM
sri srinivasa multispeciality hospital
SSMH
18001022678 toll free india
https://yesyesvi.com/
https://ssmh.co.in/