I had a bitter experience buying from Tatacliq recently. I had purchased a Kingston SD card from them on the 4th of October 2020. It was delivered on 10th October. The item they delivered was not what I purchased. They delivered a micro SD card. The worst part is that the invoice which came with the item was not for the product delivered. The item I bought had a lifetime warranty.
So the invoice is a necessity. So because of this, I raised a return request on the 10th itself. And informed their customer care also over the phone. I asked them for an exchange for the item I ordered. Also Although the item I received was not that I ordered, I told them I could use the item if I could get the right invoice. Both these requests were denied by them. I kept on calling them and mailing them for the next 2 weeks to know the status of the issue. But nothing materialized. Every time I call they ask me what the issue is and I had to explain the issue all over again.
The answer was all the same. Someone will contact you in 2-3 days. Initially, this somebody used to call, but never gave a solution. And later on, that also stopped. Very unprofessional. As some other reviewers have mentioned, This is like a Government office where they keeping on postponing and never find a solution. One year ago, I had purchased a Panasonic Air Conditioner from them. You wouldn’t believe what I received. Got a fully damaged unit like it was from a junkyard which was full of dents on the outdoor unit, oil had leaked from the compressor which means there was no gas, and the indoor unit had parts missing. Fortunately, I had called the Panasonic authorized technicians for installation.
They gave me a written report that the machine was a damaged one. With all these papers I threatened them with legal action if the case was not resolved immediately. So they budged. In that transaction I lost some money also, paying the technician who came to uninstall the AC. There is no customer service for them. They will offer you a very attractive price for what they sell and will lure you into buying from them, But what you get they will decide. I don’t even know whether the item I received is genuine, because I have not opened the seal of the item hoping for them to take it back. It is a month now since I bought it. In the hope that they would take it back, I bought what I wanted from another site after waiting for a week for the Diwali sale. and because I did not want to deal with them anymore. I went ahead and purchased the card from them At the time because theirs was the best price and it was urgent for me.
It was better that I waited for the Diwali sale and purchased it from a reliable site. They are cheats. Especially in these difficult times, how can a supposed to be a reliable Indian company like Tata cheat the customers of their hard-earned money.