Hi All,
I want to share the worst experience I have faced with Tata Docomo 3G connection.
I am using Tata Docomo 3G dongle from last 6 months. I had a serious issue with my net as it was dead slow. Slower than my cell phone net connection. However, I raised a complaint with customer care on the same and as per the standard procedure they promptly give a ticket number saying the same would be resolved by 28th of Feb, 2014(date of complaint 25th of feb).
After couple of days I get a call from one of the representative saying, you should actually hear them speak as they were actually doing me a favor saying that my issue will be resolved in 30 days. I was like what is going on…. So the next question I ask them, so I need not pay my bill for the same period and the rep says, yes you need not. I wanted to re-assure on the same ask her to transfer the call to her manager and the manager says she does not know the process. My question, if she doesn’t know the process then why was she calling me and what resolution will I get. So should we start doubting every representative we speak to or should we start taking written consent from them.
The best part is this, I happened to call them today to check on the status. Its been almost 10 days and my net is slower than before. Please note I have a 3G connection and it should be faster. To my surprise the rep who answered me says that my request has been closed and the place where I stay is low coverage area. This blew my head off. If my place is low coverage area then how was it working for the months before. I was using 2G from Tata before from the same place and was working good. Moreover, how can the issue be closed before it has been resolved without the consent of the complainer.
Please I had not called them I would have never been aware of these.
What should I do now. Please suggest how do I escalate this for proper justification.