On 25th June 2012, I got a call from TATA Call centre(the no. was 8961027784) about a special plan in which they were offering me an unlimited net connection with 8 GB at full speed and after that at 153kbps at a rental of 750 per month. The guy from the service centre told me that I have to give 1200 for installation and after that for one year I will get a monthly bill of 650 and from 13th month the rental will be 750. He also insisted that as it is a special plan, I will not find this on net. I readily agreed and on 28th June 2012, a person came from their franchise Krisha Impex and handed me over the device and took the money.
After some days I got a call from one of the TATA Photon guys and to my dismay the offer was very different from what I was promised. It was a 750 cap plan with a limit of 512 MB and after that 20p/MB. After this I had registered so many complaints without any benefit. I only got a single answer, there is no plan like this and definitely no cash back. I then told them to take back the device and return me the money. They did not agree to this also.
I considered Tata Photon as a reputed brand. I myself work in one of the TATA companies and believe me Customer Satisfaction is always on our priority list.
I had 3 Tata Docomo numbers(9038401633, 9038143940, 8981722466) at my home and never doubted its credibility(despite of poor network) but I feel cheated and frustrated after that incident. I have already applied for network switching for my no. 9038401633 and I will now switch the other two numbers also.
And regarding Connectivity of TATA Photon, the less said is better. It took whole of 8 minutes just to open gmail in my laptop and they promise speed.:-(:-(
I will never ever take any TATA Docomo or TATA PHOTON connection again.Moreover, my friends have faced similar concerns in terms of connectivity. I was the unluckiest guy among them:-(. n now Docomo has sent me a bill and expect me to pay them for duping me. I ahve simply told them to close the connection. It was a horrible experience.