Kindly note the following.
We had availed Tata Docomo photon internet service. Account No : 906295382 Mobile No : 9282117176. The device got broken in August 2011 and we informed customer service and dealer about the problem. We were informed there is no provision to get replacement device. We informed customer care at least 10 times about the problem and expected them to make note and cancel the service. However they kept calling to ask for payments and did not seem to have taken any action to cancel the service.
Finally fed up with this harassment we paid 2 more months dues and informed them through email to cancel the service to an email id customercare.tn@tatacell.co.in on 8-Oct-2011. We did not use the services for these 2 months but were still forced to pay due to harassment.
We had taken a new connection from Tata Docomo itself immediately after the previous device was broken and that connection is still active.
Now Tata Docomo is still demanding another 2475/- for unknown reasons for the previous connection. They are constantly making calls, sending SMS and emails. They are making no efforts to explain why we need to make this payment despite all our requests. Finally they have sent pre litigation letter from advocate and court summons.
We have replied to all emails and calls asking for details and explaining the situation. The call handlers seem uneducated and unable to communicate in English. Every time they disconnect saying they will check but call again with same demand. The emails that were received from Pranavakumar.N.KO@tatadocomo.com and Gunavathy.N.AD@tatatel.co.in, were responded to but we never got any reply.
We need Tata to do the following immediately:
Stop this harassment immediately.
Provide us adequate compensation for harassment
Terminate the employees mentioned immediately for complete lack of customer sensitivity. These kind of worthless employees are a disgrace for a brand name like Tata.