On one line I want to state that this company must win a gold medal in CHEATING their costumers by giving fake offers and not picking calls even though they charge 50p/min.
I am Vivek Kumar, email-id: vivek.kr278@gmail.com from Bangalore, Karnataka. On 29th july I got SMS that "50% Cashback Offer! RC 49=All Local+STD Mobile calls @ 1.2p/2sec(36p/min) for 30 days+ Get FREE additional talktime of Rs 24.5 in 48 Hrs".TD-610421 at 10:27AM. I recharged but I didn’t get any additional talktime within 48 hrs. Then I called again but as usual no response from their side, then I mailed I got call in evening stating that it is not 48 hrs it is 72hrs you must receive balance within 72 hrs. then I received one email.
" Hello!
Greetings from Tata Docomo.
This is with reference to your email dated 30-07-2014 regarding recharge concern for your Tata Docomo Mobile number 8904137136.
I regret for the inconvenience caused to you.
As per the discussion over the call on your number 8904137136, I would like to inform you that, the bonus benefits with the recharge of RC49 will be credited to your account with in 72hrs from the date and time of recharge. If the bonus benefits does not credit within the specified time, kindly revert us for further proceedings.
For your convenience, I am attaching the link where you can check the Type of recharge vouchers & latest offers. Please click here - https://tatadocomo.com/prepay-packs.aspx and select your circle(Eg-Mumbai)
If there is anything else that you want to share with us, we are all ears. You can call us at 1860-266-5555 or write to us at listen@tatadocomo.com.
Take care!
Nagendra,
Customer Care - Tata Docomo. "
I again called and Mailed but till now no response of the email yet.
I want this forum to resolve my problem as soon as possible & if possible also file complain regarding as soon as possible.