(Account No. 980185499) M13382741~M13713919
PATHETIC & 3rd class customer service!
Instead to resolve this issue; Every time they are committing a new date:
08-May-13
09-May-13
16-May-13
21-May-13
ISSUE
Plan rentals renewed date: 14-APR-13 & Deactivation request date: 10-Apr-13 but now they have charged me Rs 3560.
They have already confirmed that the disconnection request is already raised on 10-APR-2013 and the request number is 357143437.
-Original Message-
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Saturday, May 18, 2013 4:45 PM
To: kuldeep.maini
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499) M13382741~M13713919
Dear Mr. Maini,
We refer to your email dated 17th May 2013 regarding plan renewal for your Photon number 9216718029.
I sincerely regret the inconvenience caused to you.
We tried to reach you on your number 9855665559 on 18th May 2013, however the number was not responding.
1.I would like to inform you that your service request number 361164177 has been closed stating that your alternate number was not contactable.
2.Please be informed that we have registered your complaint related to plan renewal with service request number 362659629. The same will be resolved by 21-MAY-2013 at the end of the day and you will be duly notified upon closure. Kindly make a note of this service request number for your future correspondence.
Thank You for surfing with Photon.
Warm Regards,
Sunitha,
Photon Care Team
-Original Message-
From: kuldeep.maini
Sent: 2013-05-17 17:30:13.0
To : listen@tatadocomo.com, Premium.Customers@tatatel.co.in, appellate.pun@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499) M13382741~M13713919
Hi
I have not received any update from your side till date.
Your below committed deadline for resolution has already passed.
08-May-13
09-May-13
16-May-13
Best Regards,
-Original Message-
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Wednesday, May 15, 2013 3:08 PM
To: kuldeep.maini
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499)
M13382741~M13662618
Dear Mr.Maini,
We refer to your email dated 15th May 2013 regarding billing, updation of contact number & reactivation for your Photon number 9216718029.
As per our discussion over the call 9855665559,
1.Please be inform that as per your request we have updated your contact number(9855665559)in our records.
2.As per your mail, we would like to inform you that we had registered a complaint on 08-MAY-2013 with service request number 361164177 and expected to be resolved by 16-MAY-2013 end of the day.Kindly make a note of this service request number for future correspondence.
3.We request you to visit nearest TATA Docomo brand store after clearing the outstanding amount and place your request for reactivation after 60 days from the date of disconnection of your device 26-APR-13. You need to carry the following documents,
1.1 Photograph
Proof Of Identity - Driving License, Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license.
Proof of Address - Credit card statement(last 2 months), Passport, Property Tax Receipt, Ration Card, BSNL Telephone / Electricity Bill(last 2 months).
Thank You for surfing with Photon.
Warm Regards,
Mahejabeen.
Photon Care Team
-Original Message-
From: kuldeep.maini
Sent: 2013-05-15 09:58:36.0
To : listen@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No.
980185499) M13382741~M13662618
Pls note my contact details: 91 9855665559
Best Regards
, -Original Message-
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Tuesday, May 14, 2013 7:38 PM
To: kuldeep.maini
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499)
M13382741~M13662618
Dear Mr. Maini,
We refer to your email dated 14th May 2013 regarding billing for your Photon number 9216718029.
I regret for the inconvenience caused to you.
Please be informed that we have already registered your complaint with service request number 361164177 on 08-MAY-2013 The same will be resolved by
16-MAY-2013 end of the day and you will be duly notified upon closure.
Kindly make a note of this service request number for your future correspondence.
We request you to provide us the contact number in order to update the same in the service request number.
We thank you for your patience.
Warm Regards,
T Jayanth Prakash
Photon Care Team
_
From: kuldeep.maini
Sent: 2013-05-14 13:46:37.0
To : listen@tatadocomo.com
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No.
980185499) M13382741~M13662618
_
Hi
Till date I have not received any response from your side wherevr your committed date 8-May-13 & 9-May-13 is already over.
Best Regards, -Original Message-
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Thursday, May 09, 2013 2:55 PM
To: kuldeep.maini
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499)
M13382741~M13579110
Dear Mr. Maini,
We refer to your email dated 09th MAY 2013 regarding billing concern for your Photon number 9216718029.
We apologize for the inconvenience caused to you.
As per our discussion over the call on 9855665559, we would like to inform you that your complaint has been already registered on 08th MAY 2013 with the complaint number 361164177 and same will be resolved by 09th MAY 2013(End of the day)Kindly make a note of this service request number for your future correspondence.
Thank you for surfing with Photon.
Warm Regards,
Pranith Reddy Yeruva,
Photon Care Team
-Original Message-
From: kuldeep.maini
Sent: 2013-05-08 16:35:10.0
To : listen@tatadocomo.com, Premium.Customers@tatatel.co.in
Cc: null
Subject: RE: TATA DOCOMO E-Bill Statement for APR 13(Account No.
980185499) M13382741~M13579110
_
Hi
Pls revert with the status; also I want to use this hardware now.Pls help.
Best Regards,
-Original Message-
From: listen@tatadocomo.com [mailto:listen@tatadocomo.com]
Sent: Monday, May 06, 2013 1:48 PM
To: kuldeep.maini
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13(Account No. 980185499)
M13382741~M13540910
Dear Mr. Maini,
We refer to your email dated 06th May 2013 regarding billing concern for your Tata Photon number 9216718029.
I apologize for the inconvenience caused to you.
As per the discussion over the call on 9855665559.
I would like to inform you that I have registered a complaint regarding billing concern with the service request number 360898927 and the same will be resolved by 8th May 2013 end of the day. Kindly make note of service request number for further assistance.
We thank you for your patience.
Warm Regards,
Sravanbandari
Photon Care Team
-Original Message-
From: kuldeep.maini
Sent: 2013-05-06 11:55:12.0
To : listen@tatadocomo.com
Cc: null
Subject: FW: TATA DOCOMO E-Bill Statement for APR 13(Account No.
980185499) M13382741~M13540910
Hi
Refer to the below email why we have got bill Rs. 3, 560.00 for Account No.
980185499.
Plan rentals renewed date: 14-APR-13 & Deactivation request date:
10-Apr-13.* Also you have already confirmed that the disconnection request is already raised on 10-APR-2013 and the request number is
357143437.* Best Regards,