Hi, this is soumik from kolkata.
I am going to share with you a worst customer service experience from TATA DOCOMO. 4 days ago I called to TATA docomo number for a postpaid connection. I also Write a mail to them. They had fixed an appointment with me on that day within 6 P.M. Nobody came to me on that day.
day again I gave them a call and again they fixed an appointment with me within 5 P.M. Again nobody turned to me. Then I called them they told me lie that the executive is on his way but unfortunately nobody comes. I write a mail. They replied me that they tried to contact me but they cant contact me which is again a lie. The next day again I called they replied that this time they will come on the same day within 4 P.M.
Nobody comes again. At last I had taken a postpaid connection from some other company. This is my experience with TATA DOCOMO. This is the customer service of a company while giving a connection so what will be there service after taking the connection. So my friend please be aware of taking a new connection from TATA DOCOMO