I had placed an order for a new postpaid connection through their website in the last week of February and submitted the documents. The documents were collected from me personally at my residence. I was also given the new SIM card at the same time.
I waited and waited for the message confirming the activation of the SIM. Nothing happened.
I contacted their online chat and they gave me a toll free number to contact the eShop customer care. I called the number and it goes to the automated system. The system asks me to enter the SIM number which is a 20 digit number. As I enter the first few digits, the call gets disconnected. This happened 3 times and then I managed to get to talk to the customer care(!) executive. As I start explaining the issue, he disconnects the call!
Then again I contacted their online chat which went to their Photon division first. After I explained the whole thing, my chat got forwarded to another division. After I explained everything again, they said it is not the eShop division and forwarded my chat again to the eShop division.
After listening to the explanation again, the executive said that my tele-verification is negative. So the order has been placed for cancellation.
I asked the executive how the tele-verification can become negative when I have not got any confirmation reg activation of the new SIM. When TRAI allows 30 days for tele-verification how can it fail within 18 days in any case?
They have now said that they will revert to me after checking the status.
As I have spent so much time on this, I want to see that this gets completed and I get my connection activated.
I cannot believe that they can handle customers with so much negligence and lack of responsibility.