At long last TATA has got their act together with the new range of vehicles. Their association with JLR has given them access to some superb features.
I’ve been driving the harrier for over 2.5 years now (clocked 50000km) without any issues.
Unfortunately TATA customer service sucks. And it’s not only at the dealer (Durga Motors) level. It’s across the TATA reporting chain.
I had opted for extended warranty which was paid before the initial warranty expired. A receipt was also issued by the Durga motors. 6 months after that, when I went for scheduled service they tell me they are refunding the amount as they did not log the extended warranty on time. In fact I was told this only after I demanded documentation for the extended warranty.
I am being shunted from one person to another with no resolution. Now my calls are not even being answered.