I bought tata indica vista quadra aura in 2009, i liked its looks, its acceleration, space inside and also it was very good in terms of fuel economy.but as time progressed i started experiencing the quality tata service.at the time of first service i took my car to raghuvanshi motors, delhi, the rogues (service advisors) persuaded me to get engine coating done as it will increase the life (? I dont know how) and they told me that every new owner get it done, so it costed me about 2000 rs. They returned car in 2hrs. Every thing was fine at that time but even before finishing 10000km mark car’s ac started having problem. I was not able to shift it to recirculation mode and i started feeling smell and dust in car even with ac on. I took it to same dealer and they asked me that dashboard is needed to open to check the vents of ac, promised me to return car with in 48 hrs but returned it after 3 days, reason cited was unavailability to mechanic of ac. The problem was temporarily resolved but after some time it again developed same problem and also they didn’t fit dashboard properly so a bad noise developed in it every time i would drive car. I complained to service advisor but he asked me to leave car again for 2 days which was not possible.
After about 5000 kms, suddenly AC stopped to cool and a whistling sound developed in it, i took it to same service center and they told gas has leaked and ac need service, it costed me 2500 and the repair lasted only 5 mths again i was told some pipe of ac got broken and it need to be replaced with gas they gave estimate of 8000 rs saying that gas is very costly. Also the service advisor promised me to give warranty of 6 month on part replaced but ac again got problem with in 40 days I took it to service center they didn’t even attended me and then i complained to customer care by mail.
After 3 days, a lady called from service center and she asked me to bring car and she said that they didn’t gave warranty of cooling and again the estimate was 6400. I refused to get it done at their center and get it repaired at some local shop in 3000 rs. When you buy this car the dealer promise you about good service, after each service tata person calls you about quality of service, but once you complain about any thing they do nothing to resolve it.
Tata people just want to complete formality of customer care, they even don’t understand any problem of customer.at service station they extract 3000-8000 rs saying some part need to be replaced or some part has broke. Because of all these experiences i have decided that i will never buy any car from tata.