As I thought of upgrading my petrol car to a diesel car, I enquired about diesel cars from different manufacturers. As my friend having an old Indica for a long time and suggested me to take a Tata car but he also warned about the worst experience in the dealer point. In spite of his advice I stepped into TAFE ACCESS at Pallikaranai Near to my House and had a look at INDIGO ECS diesel. The sales Person who attended me suggested me to go for Indica Vista VX Tech as I am oversized. So I decide to go for Vista and the Process started. He asked me to give a token advance to start the finance process. I also paid Rs.5000/- on 21st Thursday2014 and the finance was processed through Tata Motor Finance. The process was like gentle breeze and I found no hiccups. I also got the loan sanctioned and the finance person asked me to complete the documentation.
I called the sales person and told that I have to sell my Old car Maruti Baleno and also I have a customer, after selling the car I will not be having movement vehicle(You know very well how a vehicle is important for person in the service industry). I need the vehicle as early as possible. I also requested him that I want to select the car before making the payment. He also promised that Ican select the car at the time of payment. So I have completed the finance formalities on 26th August2014.
I visited the showroom on 28th August ’14 to pay the balance amount. When I enquired about the selection of the car the sales man told me the car has been already allotted to me. I was totally upset and made my mind to go with the car allotted to me as I need the car urgently. So I requested that I want to see the car. Sales man told me the car is in the yard which is 40 kms away from the showroom. He insisted me to pay the balance amount in total and I also did the same. Again I requested him for a Pooja Delivery on 29th August ‘14(Ganesh Chadurthi Day) which is the highly auspicious day in the year. He told me he will try and asked me to give a call by 11am on 29th. I called him nearly 4 times and I got vague answers. So I went to dealer showroom and found there are four cars of other customers and other sales man waiting for pooja delivery. I was completely upset. I returned back home and the called the sales person he told me on Saturday 30th he will show the vehicle.
On Saturday 30th I went to the showroom once again and they show me the car parked outside of the showroom. The car was totally dirty; lot of greasy finger prints in the seat, dash board, glove compartment door handle and in the door trims, the plastic cover in the rear seat was completely torn out. I was totally upset and I asked for a new car. But again a big shock like thunder blown on my head that the car was already invoiced and insured from 26th Aug 14. I found no other way and asked about the dirt in the car they simply ignored my questions.
Again I called the sales person(who will mostly not available in the showroom) he promised me that the car will be delivered to me after doing the cleaning work, and completion of RTO work by 6 pm on 1st September I can take delivery of the car. I also Made a request that after 1st sep 14 the days are not auspicious and again I have to wait for one week till next Monday 8th of sep 14 The sales person also promised me the delivery on 1st sep 14. From the morning I was following the sales person and got confirmation that the car has gone for RTO and will be delivered in the evening. So Based on his commitment I made all arrangements in the temple for new car pooja, when I was on the way do the dealer showroom with my wife and kids for the car delivery. I got a call from the showroom and some female lethargically told that the car was not registered and asked me take delivery on 2ndTuesday sep’14.
I was totally out of mood and canceled all my pooja preparations. I am buying this for my own purpose to go and meet clients. As I met with an accident in two wheeler, I can’t ride two wheeler I am spending nearly 1500 rupees as auto fare daily, Who will bear this. Now As by my fate am waiting till 8th of September ’14 to take delivery of the car. In the mean time on 5th of September 2014 I have received a SMS from DM-TATA MOTORS, the body of the message is” Your Indica Vista VX Tech QJ FORREGN is ready after service.PL contact Your service advisor at 42901234 for taking delivery”
I want to know why an undelivered car has to go to service station and the job has to be raised in my name and number. Before allotting car to the customer don’t you do the PDI? will you book the new car job in customer name? ridicules
Insurance was taken from 26th of Sep’14 by the dealer without my knowledge and even I do not know in which company I am having my insurance If I am taking delivery of the car on 8th Sep why should I pay insurance for 15 days unnecessarily
As per my knowledge the invoice for the car was raised on 26th Aug’14. but the show me the car only on 30th Aug without registration
The car was allotted without my knowledge I have been forced to take the car by the dealer
I am totally UN happy to buy the car but there is no other go.
I am shredding tears now as I made a wrong decision to buy a TATA Car
If a customer is handled in way that he will not ever turn back to a TATA dealership. I will definitely tell my horrible experience to all my clients and I won’t allow them to take any TATA CAR
What is the use of introducing world level products with 0 commitment and local market dealers?
Previously I really thought why Tata cars are not hot cake in the market? But Now I am very clear that with this type of customer support Tata cars will never be in the first position
NOW I CLEARLY UNDERSTOOD THE TATA’S STRATEGY IS NOT ‘HORIZON NEXT’ IT IS ONLY’ HORRIBLE NEXT’
N.B: For Your information that one of my friend booked a Maruti swift car on 30th of September and the car was delivered on 1st sep 14 evening after the RTO work completed. This is the commitment from Maruti