I just readmany negative reviews . I use TATA indicom broadband connection. I have faced......
Downtime: I had twice in sixmonths due to fibre cut which was explained to me. What do expect from a over head fibre going from pole to pole .
1.A coconut from above or hit by a trcuk can damage the poles in turn
damage the fibre. Its takes more time than you imagine to rectify
2.They have a local customer care no in each city and its simple also. Once your complaint is registerd it is sure that somebody will be looking into it
Speed: I earlier have used Airtel and BSNl , nbever ever got the speed TATA Indicom has offred
Broadband in india is still at a infant stage with over head fiber going through, you can expect what to happen.
No meals are free my dear friend.ther is always cost attched tor any broadband connection as physically they have to pull fibre or copper which is costly.
For your information I work in TEchnopark Tvm and 85% of comapnies are wired by VSNL tata indicom