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1.9

Summary

Tata Indicom Mobile Operator
rajshekhar uchil@rajshekharu
May 01, 2004 10:55 AM, 1347 Views
(Updated May 01, 2004)
Irresponsible operation

I thought TATA was a responsible and customer friendly operation


Liking - YOU MUST BE JOKING


DISLIKES- Both principals and dealer FAST TRACK are unresponsive

  • It takes 10 days to get connection BSNL gave me in 48 hours

-Technical support zero BSNL send people and emails regularly

  • cancellation letters get lost

  • the call centre is only saying PLEASE HOLD OR SAYS WE CANT CALL BACK

I could write a full page on my experince


It took me 10 days to get a new connection because I psent half my office time sitting in Fast Track at Fraser town Banalore whose complaint was


SERVERS ARE DOWN


For internet they collect money but say they have no idea how it works--NO TECHNICAL MANPOWER


For cancellation they say go to Richmond Road we cant do anything- SHIRKING RESPONSIBIKLITY


When ringing TATA INDICOM they say we dont respond to emails and we cant call back nor do they get someone responsible to answer


If I did this with any customer I would be both physically asaaulted and financially finished


How does TATA INDICOM hope to survive ??


Rajshekhar

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