That’s the one word I can think about it nowadays when it comes to TATA Indicom services. I am using TATA connections from say last 2-3 years, always with some or other issues. One of my mobile is of TATA Indicom & after I changed my no for, say 3-4 months back, (as I had some similar issues with previous connection as well), suddenly I was not able to send or receive any calls or SMS anyone including their customer support nos.
I talked to their customer support for at least 9 times & imagine. Nothing got improved. My phone remain dead! FOR NO REASON. Their SMS indicated that "my account is in expired state. DO contact customer support." I checked out the same with the support people at TATA Indicom & they said that there is no such problem & my account in perfectly alright, with no issues.*
Then I asked these guys to check if there is any technical issue, say in their Database or some system-related issue. They gave up & said they have no issues & I might have to go to some TVS to "MAP" the SIM card. (Later, I guessed that TVS is True Value Shop for TATA Indicom...huh). Also, they told me that they are not sure about how much time it could take & I will need to pay for that! Great, isn’t it?
And, this is all they told me on the 3rd day of my phone being not working, inspite of their promise that it will be on in 24 Hrs, as promised a day before. That’’s ridiculous!!!!!*
You are the best judge when it comes to buying services. This is just another event, unfortunately. I am involved in this. Now, I have decided to disconnect this service. Be careful. Better you watch yourself before you get into the trap!
I really didnt expected this from TATA’s company. Really sad!!!