Tata Docomo formerly known as Tata Indicom and prior to that as Hughes Telecom has moved from an ethical company to unethical tactics to get keep their customers hooked... I had disconnected the connection (Del No. 9223335606) on 7th July 2012 by visiting the Tata Gallery (TVH) at Nerul New Mumbai, as the customer care executive asked me to write and provide an application I did so promptly taking a paper from the CC Executive itself. I was told that the same has been discontinued.
However to my surprise I received the Bill for August ’12 (Bill Amount: Rs. 175) so I revisited the TVH and he told me that the closure happen after the due date so the minimum bill amount is charged, he called and spoke to someone in office and confirmed that I need to pay this part and then the same will be reversed as closure settlement.
However, I smelled something fishy so I did not pay then I received the bill for September ’12 (Bill amount: Rs. 398) so I visited the gallery for questioning the person quickly remembered the case and said I am raising a reversal request to HO and this will be closed.
I started receiving the calls from the collection department asking me to pay I have again an again explained the complete situation but the collection agency/agents were only interested in getting the money the TVH at Nerul closed down and moved out to some other location. The issue did not get resolved without any usage for 3 months now, I received more Bills for October ’13 (Bill amount: Rs. 620) & Bill for November ’13 (Bill amount: Rs. 727).
How does a group like TATA claim to be ethical when they have not shutdown the services based on my request?
If you look at the CDR files you will be able to check that the RUIM card is not connected to any BTS since July ’12?
How can the Company state that "I do not intend to Pay" when Tata Docomo do not intend to discontinue my service when requested?