I was using the tata indicom plug-to-surf connection for last 1.5 years (though its speed is very pathetic), Recently tata indicom launched Photon+ service, so thought to upgrade my plug-to-surf modem to Photon+ service. I went to the tata indicom City Centre, Saltlake, Kolkata shop.
This shop tata has employed some rude fellows, so I did not get any clarity whether I can do the upgrade. I wrote to the Nodal office for the same, but I got the reply that it is not possible. I had purchased the plug-to-surf modem paying Rs 3200/- 1.5 years back, not tata has launched a new scheme but they have completely ignored their old customer to give any kind of upgrade facility.
Now they as asking to pay another 3500+ to get the new modem. This Tata Indicom always find some way to sucks money from their customer. So be aware to become a customer of Tata Inicom as they will not be your friend in future.