I have been a Tata photon user since 2010. Initially it was really good. I had earlier been a user of MTS in Bangalore but when I shifted to Delhi NCR in 2010, MTS did not support my usage and I migrated to TATA photon. However, since the past few months(probably a year) their service has been horrible. I have to rely on the net for my official duties. But the net connectivity is so slow that even Google landing page takes close to 5 min to open and then as you would have guessed by now other sites like emails, news sites etc. take an eon to open. It is so frustrating!
Initially, I had written to them and then called them. First they said that some network issues, then they said some issues with the dongle and that I needed to take the dongle to their service centre. But when I said that cannot be the case they said they could not do anything further. Interestingly, the net speed became fine automatically after a few days(so if that was Dongle problem then how could the problem get resolved on its own.well this was few months back)
Now again same network issue. This time I had written to them on twitter, their alibi - "we called your number but could not reach you". Come on.how come only your representatives cannot reach when all my contacts can call me or I can get connected to everyone else.
These sort of attitudes will bring disrepute to your organization. A loyal customer like me has already decided to change the ISP. I am writing this only to share my experience with the probable new clients of TATA photon to think twice before enrolling yourslef with this ISP.
Sad that the good name of TATA is being maligned by this organization!