This is my first review at MS and it’s for TataPhoton Plus - the wireless broadband service from TTSL [TATA Tele Services Limited]
I took a photon plus wireless broadband connection as a backup device since my primary broadband is BSNL - I am a web professional and a so called "advanced user" of the internet.
Compared to other players in the segment such as Reliance NetConnect, Photon Plus fares well in terms of speed, connection stability and billing. Need to mention that I am using a photon prepaid.
However, if you decide to go for TataPhoton - don’t be surprised if you see that you’re unable to connect to several well known websites using your TataPhoton+ . To name such a website - godaddy.com
I had interacted with their customer service team on multiple occasions and I find them unprofessional, un-trained and ignorant of their customer’s issues. They only understand Yahoo, Google and Facebook - if these are working fine with TataPhoton+ then they’re happy and we as customers are supposed to be happy as well.
I had tried to get in touch with their MD, President of Operations, National Service head and even though on their website they "Vow to Wow you" but in reality, they don’t care.
Once I had an issue where I was unable to connect to 5 of my own websites - they tried to convince me that my sites were down whereas I kept telling them that those websites are hosted on dedicated servers and are resolving fine through my BSNL wired broadband. Then to my utter surprise, they insisted that they close down the complaint even without resolving my issue. I was SHOCKED with such a behavior from their customer service team
So to sum it up - if you’re looking to browse Google, Yahoo and Facebook then go for TataPhoton+ by all means - it would be great for you.
But if you’re an advanced user like me, then make sure you call their sales guys and check whether you’re able to connect to the websites that you frequently visit for your work even before you pay them a dime.
Also don’t expect their customer service team to resolve any of your issues. They know nothing.believe me, absolutely nothing. You’d be frustrated to hell dealing with them.
So now the decision lies with you.