I had booked an Internet connection from Tata Indicom on 17-feb-06 through their agent Mr Amit Kumar (9191219013)
, and he promised me that it would be installed within 1week maximum, and he took a cheque of Rs441 from me as advance, which got cleared on 21-feb.
I waited for a week when no one from Tata indicom turned up, I tried calling Mr Amit Kumar on his cell , however I was in for another surprise, as he didnt pick up the phone from my number, and first he told me that he was busy in a meeting and would call back in 10min, however he didnt, and when I tried calling him up, he would simply disconnect it or switch off his cellphone, I tried calling him atleast 250-300 times in 3days but he didnt answer the phone , then I tried calling his supervisor, and he told me that Tata indicom is yet to set up their server in my area !!and it will take 2-3days more, however I waited for another week and no one from tata indicom bothered to inform me of the status of my connection.
I even sent them a email and called their customer care but I was told that they dont have any information about it.More then 3weeks have passed and I am still waiting to hear from them, and I am not the only on, they took advance from over 50-60 houses in my area and never turned up again.The customers are just being taken for a ride and they have no regards for our money, feelings.
I booked a complaint on their no. 5500121 and waited 3days for a response but no one replied back, Strangely I was told by the customer care that though my connection was booked on 17th Feb , Tata Indicom did a feasibility study only after getting my money and found out that my area was fit for cabelling.
when I called Mr Amith on March 10 again , after hours of calling, he finally picked up the phone and told me not to call him up again and started abusing me, and warned me of dire consequenses if I ever called him again.
So this is how TATA INDICOM DUPES CONSUMERS.They are doing great disservice to the customers.
I would like to raise this issue through your forum, and I sincerly hope that Tata Indicom wakes up and does shows some regard for consumers feelings.As a student this episode has resulted in not only wastage of my precious time, studies, and also money and caused a lot of frustration.
UPDATE : Finally the internet connection was installed on 27-march after so much delay and I was told by the person who installed it , that ’’ Sir It works fine with most websites , however it has a problem with Yahoo mail and some other websites’’ , and it turned out that yahoo, hdfc, icici, rediffmail, would take 4-5mins to open up, and calling the customer support was of no help as all they did was tell me that the internet was working fine and it was a problem with the websites !!!!, suddenly on 4-april the internet stoppped working , I called 55500121 and was surprised to find that they had a wait time of over 12min, wasted over 15 min waiting for someone to answer my phone, and when someone picked up they didnt know what to do, and said theyll arrange for someone to visit my home and get it checked , however I waited 4 days and noone turned up, on 8april I called up again and was SHOCKED TO find what I was told by TATA indicom, I was told that I had USED all my 20Hrs in just 3-4days , whereas the truth was that I had not used it for more then 5-6 hrs, when I tried to explain that , the customer service was not only rude but of NO HELP AT ALL.
The only funny part is that the Customer Care Reps Speake in PURE HINDI !!!!! which is quite hard to understand at times.
So Friends BEWARE OF TATA INDICOM and their Dubious Sales Reps as they are always trying to ROB you of Your Hardearned money.
Read this link for more info : https://pbahq.smartcampaigns.com/node/1811?PHPSESSID=1a6018e80ea853d26b1882a5921a279