I am an MTNL broadband loyalist through and through. But since that is connected to my landline, and I needed a connection for my laptop, I decided to give Tata Photon a try. I got the instrument free when I purchased my Acer laptop in the first week of March. I paid Rs. 800 for the first month and was informed that Customer Care would be in toucvh regarding the installation. The call came through & since I work Monday-Friday, Saturday was the date I was given for the installation. No one showed up. I called C.C. and set up another meeting. Again, the engineer was a no show.
Finally I gave up, called them, and did the activation myself, as per their instructions. Still, no service. When I called C.C.(again!), they told me to go back to their Chroma personnel with my laptop, which I did, and they fiddled around with it & told me to wait as the service wasn’t registered at their main centre. I waited. Three month down, thoroughly fed up, I receive a bill for my next payment - for a service I hadn’t been able to use. I called them up and closed my account, stating that I refused to pay for something I didn’t use. They said "We understand, Ma’am." Just got another call today from a loud-mouthed and rude C.C. woman. I slammed the phone down. For your own peace of mind, I’d suggest staying away from TATA Photon.