I’ve recently bought Tata Photon. I’m highly disappointed with the service. They have junks in their customer care who even cut the call, if pressed for resolution or escalation. I’ve never seen such a behavior with any of the service provider.
I’ve submitted the verification form twice. But it was mishandled by Tata Photon and they’ve disconnected my connection despite promising to activate it within a day. I’ve made more than 20 calls and emails. Every time I got a different response from the customer care. The issue was dragged for a month despite SLA breach and several request for 48 hours extension. Finally, they’ve stopped responding to my emails.
Overall it was a worst experience. Please. Please . Please do not buy a tata Photon even if some one offers it free. I’m saying this despite being a tata employee. It doesn’t fit to be in a Tata group.
I can share the conversation I’ve had with helpdesk. It was a painful experience.