I live in a area of Bangalore TATA Indicom, Sify and BSNL are the only broad band providers. The company I was working for then, went with Tata Indicom broad band. I have faced sever connectivity issues and the customer service (CS) is oblivious to the issues. CS seems to be trained in some of
the American ways of responding... "sorry for inconvenience sorry", "can I put you on hold sir" etc.. but not in the details of the technology at-least to an extent where they understand the issue.
There are multiple examples where, I call the next day and CS says the open issue is closed by the
field staff, but the problem in my end is same... I suffered this for almost 3 years. Why so long ?
Because there is no other decent service provider.
One of the high executive recommended that I take up their WiMAX so all my issues go away. I said
ok and signed up. I said up-front that I have a home-LAN and need multiple devices at home to connect up through a DI-624 router. They said yes yes and made a connection and called it "pre-paid"... but later after 2 weeks I figure out that their modem uses a 10.* IP address and so my router or any router may
not be able to talk to theirs. Later they said they can switch to Post Paid with status IP. For the past week
I have a post-paid with static IP connection. This lets my home-lan function.
The Post-paid WiMAX is extremely unreliable and my band width ranges from 0.5-25Kilo Bytes
per second, while I was promised 256. The Customer service options have changed and its 1-1
after the number 6060-7070, but most often their equipment tries to switch and it gets disconnected.
Nothing has changed with the customer service reps from the land line days, same attitude and
lack of understanding. But they call themselves TATA COMMUNICATIONS...
THE WORST EXPERENCE and WORST PRODUCT, I have ever dealt with any where in
the world I have lived and worked so far. Neither the sales, filed or CS staff have any regard or empathy (or professional) for customers. They don’t seem to care to understand or resolve
issues of customer.