TO MS readers,
This is just a copy paste of my latest mail to them. its self explanatory, . kindly do not give me gyan on how a review should be written etc etc. for those genuinely evaluating Tata indicom. dont even think!
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To: Tata indicom various nodal officers and ALL associated TATA Group companies
THERE HAS BEEN NO REPLY FROM ANYONE ON THE LONG MAIL BELOW!
TATA
INDICOM is spoiling the name of entire TATA GROUP! hence I am cc’ing
this mail to as many Tata group company ids as I cud get hold of.
I plan to use spray paint and write on the roads around Tata Indicom
delhi office, saying "Tata Indicom SUCKS". I would ideally like it to
be covered by media via helicopters but I guess all this is just a pipe
dream. untill then. I can at least spread the message in general
interest of humanity and goodness!
MORONS!
check these:
https://complaintsboard.com/complaints/tata-indicom-c90551.html
https://complaintsboard.com/complaints/cheating-the-customers-on-the-tariff-plans-c16306.html
https://complaintsboard.com/complaints/broadband-connection-c17006.html
https://complaintsboard.com/complaints/fake-promises-c42531.html
https://complaintsboard.com/complaints/not-providing-good-services-c33445.html
there are many many more here.
From: Vivek Chaturvedi
Date: Mon, Aug 18, 2008 at 4:21 PM
Subject: I have been SO HARASSED by Tata Indicom!
To: Nodal Officer North , nodalofficer.delhi@tatatel.co.in, nodalofficer.upw@tatatel.co.in
*TO WHOMSOEVER THIS MAY CONCERN!
(depending on whose nodal "jurisdiction" does Noida fall under)
I
have had such a horrendous experience with Tata indicom that I have
stopped payment of a 6.5grands cheque for a broadband connection that I
was about to purchase.
I purchased your wireless internet device(USB modem) a couple of
weeks ago and part of the relevant communication is attached below. The
marketing team was very prompt. The person came over to my office,
accepted whatever papers I gave him, took cash and gave me the device
on the same day of the call. My net got activated the very next day! so
far so good. Unfortunately, I lost my device within a couple of days,
and I didn’t have the 10 digit number saved. This is where you people
began to harass me. I called at least 20 different people over 2 days
and noone was able to do ANYTHING. everyone just kept pushing me to
the automated helpline where I need to 10 digit number to enter, or
some different number. each time I explain that I have lost my device
and the sim, your people either dont understand or dont comprehened.
YOU HAVE IMBECILES WORKING ON YOUR HELPDESK. now i’ll tell you why.
one of the delhi customer support person told me that someone will call
me the next day and give me the details.i call back the next day post
noon because noone had called back and the same lady, very promptly
takes my customer application number and gives back a 10 digit
number! WHY CUD SHE NOT DO IT ONE DAY BEFORE!?!?!?. and then THAT
number is WRONG!.
so I call back. and she gets all worried and tells me that she will
sort it out within an hour. after 3 long hours. I am given another
number.
and now YOUR people tell me that I have to VISIT YOUR OFFICE to deactivate the sim and get a new device!
WHY?!?!. when you want to sell the device you come begging on your stomach and take the money.
then
I get the good news that my sim has been deactivated already because of
negative address verification. NOW!. this is interesting. your
verification person had called me after I purchased the device and I
was out of delhi.so I tell him that do the verification when I am
back. he calls me the day I am back and says he will come over within
an hour. I was in office!. and noone is home!. I request him to
come after office hours so that address can be verified when I am
home. HE REFUSES! I mean WTF! and then he gives a negative
address verification!
coming back to the lost device.I decide that I will rather
purchase a new device than go to your office and do all the unnecessary
paperwork. SO NOW your people say that it will take 3 days to get
everything going. whtever.
your person comes again(same guy)takes the papers from me. which are
in fact more detailed this time. and takes the money. CASH.
my
device is not activated for 3 days. and on 4th day(yesterday) your
person calls me saying that the papers are not OK.1! WHY?!?!.
your freakin company accepted the same papers last
time>!>>, ?!?!, now what?, he says that the company
address is NOT mentioned on the paper!?!?!. MMMMOOOORRROOONNNNN.
its a COMPANY LETTERHEAD . a
company letterhead has the OFFICIAL REGISTERED address of the company
in the header or footer!. what the HECK is your problem. he
doesnt accept(Name INDER - 09891937167) I ask him for his senior’s
number and he gives me the helpline number which is "SWITCHED OFF"
since 15th august. FREEEDDOMM I SAYYY FREEDOM. then I call him
back and then he gives me his seniors’ number and he has the same
issue. blindheaded people(name. some jeet - 9990046823)
another issue they have is that the name and designation of the
authorised signatory is not written!. THE SAME LETTERHEAD WITH
SAME SIGNATURE AND SAME OFFICE STAMP WAS ACCEPTED JUST TWO WEEKS
AGO!?!. then why not now?!?!?!. What stupid
processes are these?!?!? I request both these people over 2 hours that
PLEASE activate my device as I have office work to finish and i’ll give
them whtever papers they want the next day. I told them they cud talk
to the authorised signatory. but NO BLOODY HELP!1. I told them
that THEIR person has visited my office twice and done
the address verification on office address!. still. no one
budges. SARKARI BABUS ARE BETTER THAN TATA INDICOM.
this senior promises to me that he will call me today first thing
in the morning and sort it out and someone will come to office to take
revised papers. its 4pm NOW. noone has called. and my device is
still inactive.
I had ordered a tata indicom broadband recently and had given the
cheque of 6500 which I have now cancelled. I am taking airtel
broadband.
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following is the sms messages I sent to the INDER chap and his boss -
"This is your chance to accomodate my request and change my
perception about Tata indicom. so please help. thanks a lot-
"17.33pm 17th aug -9891937167
NO response to this too
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GO DIE ALL OF YOU!
*Vivek Chaturvedi
Genuine Tata Indicom Hater
PS.
Am
an avid blogger and am going to make sure that a Tata Indicom hate club
is created online across all social networking websites. I might use
spray paint to write on the roads near the Tata indicom office that
"Tata Indicom Sucks".