I have booked a Tata Nano basic version last year. But, I have cancelled that in the month of December and submitted the required documents in February 1st week. I was told that I would be receiving money in 45 days. Now, it is closing on 4 months and I still did not receive the money. I might have called more than 20 times to the customer care. For some reason they say the same thing every time “Your cancellation is under process”.
I seriously do not understand what this process is and when is it going to end. If I ask them any more details, they simply say that it is not our department. I am familiar with almost all of your customer care employees now. I suppose this is not what you meant when you said ” Tata Nano – People’s car”. I have utmost respect for your company and the vision it has. The process of booking might be well scrutinized, but a company of such a status should give some respect to the people who are cancelling.I have a whole 95, 000 stuck with them all these days.
Now the customer care employees have started dodging my calls. But one thing I liked about the tata motors customer care is, they keep their word. They always say ’ It is still under process’.
Way to go guys.
Booking id: 113717811
Name: Janardana Sandeep Tammana