I’m compelled to write this review after repeated disappointments and “shocks” from TATA PHOTON MAX WIFI team.
Learning about its innovative feature first time in the market, I placed an order for TATA PHOTON MAX WIFI, A plug-in dongle which is designed to be accessed by 5 persons simultaneously, by making Rs.2, 300/- payment. I was repeatedly explained and assured about the tariff by the sales team, customer care and the service provider about a plan I chose.
It was 1GB of free bundled usage with speed 6.2mbps for a monthly rental of Rs.300+taxes. I even have the call recordings of our conversations where they explained me about my tariff. After just a week’s usage I got a msg that my free usage limit is totally consumed& I have to recharge to renew the free data. I called up the customer care and they told me that I had chosen 512mb plan! When I told them I have the call recordings for the evidence, they promised me to waive off Rs.200 on the bill amount and grant me 1GB free usage as promised at the time of connection from next month.
After 15 days the same drama repeated! Got a msg>Spoke to customer care> This time the service team had chosen 750mbps as my plan without any notice(Unilateral bargain!).
I get a msg that my payments should be made before the due date but they have neither sent me the bill to my address nor e-mail. I was shocked to hear it from customer care that my bill amount is double the plan amount id chosen(for 20days).
It has just been 1 month I purchased and I have spent nearly 10+ hours with the customer care. There are lot more complaints which goes on.
Now I realize that BSNL is relatively better when it comes to service, speed and reliable network after going through this experience. If you have a problem with the BSNL network it’s advisable to approach a higher authority! I did that and got my problem fixed within minutes.
Pros: New feature of WIFI.
Cons: 1. Highly unreliable. They change your tariffs without your notice. Make false assurances till you opt in.
- The speed they claim is big time false.
3. The network is most often interrupted! Need to plug out and plug in every few minutes! The network is often slow than other networks I’ve been using.
- Customer care executives indifferently hangs the call in between the conversation if they sense that you’re intention of calling them is to complaint!(Happened to me and my friends innumerably)
In addition to it, it had got the WORST SPEED! MOBILE 2G SEEMS FASTER THAN THIS!