I m also using TATA sky from past two years in some reviews I have seen that TATA SKY customer care is not giving proper answer and so on. but the fact is most of the people now a days using tata sky may be this is why customer care looks busy.this DTH service has got best reception and good signal quality even in rainy seasons.
channels quality is good and they have vast numbers of HD channels for best picture quality.TATA SKY has call back facility for its customer during the call by pressing desired option you can obtain call back arrangement from TATA SKY customer representative within 24 Hrs(choose the right option).till now I m happy to own this set top box.nice work from tata sky team please keep on going