I was the only person in our circle who admired a lot to tata due to ethics, but some 50 days back I installed new tat sky hd+ connection at my residence & within 2 to 3 days this set top box hangs frequently. We had discussed several times with customtakeouter care, some time problem solved same day & some times next day. but 15 days back this set top box stopped working permanently. We logged complaint at customtakeouter care , one technical person came to us & he said we don’t have any option we have to replace this box. he committed that we will receive new box within 2 days.
We called several times , but after 10 days when we not received the box, we complaint to there nodal officer, we had not received any reply (even we had not received auto generated mail).
All of sudden today(26-11-2012) we received one sms that your problem is resolved. I was surprised & we called to customtakeouter care then they said that on the system its showing that your problem is resolved, then i really understand that there is bo difference between tat & any ordinary company even if you will take follow up i think you will get problem solved in any other company. don’t surprise that how tata people is doing these unethical practices . We had mail it to trai, but i am sure that we will not get any resolution from trail also.
regards
Rajiv Kumar Chhura
bilaspur(c.g.)-492001
tat sky: subscriber id : 1090978956
email: totalrajeev@rediffmail.com