Plight @TataSky
Hi I am one of the probable customers who are
still trying to get the hardware(digicomp etc) at home after paying them in
advance.
05-10-07 – This is the day when I decided to go
for Tatasky subscription(don’t know why), I simply went to their website and
found a telephone number to subscribe. I thought to book it directly instead of
through any dealer in expectation of good and prompt service. I paid through
credit card and the executive sweetly told me that I would get the hardware within
3 DAYS. That makes 08th the Monday.
08-10-07(Monday) – I called them in afternoon
to ensure whether they have dispatched the hardware so somebody is at home when
it comes. But again some sweetly speaking call center executive told me “Sir,
it takes 3 WORKING DAYS and Sat & Sun it is off here”. I thought ok, on 5th,
either I heard incorrectly or she told me incorrectly. Any way I will
wait till 10th Oct, Wednesday.
Now come Wednesday, I again called their call
center in afternoon to know the status of my consignment. See, how bad I am in
mathematics, it is only 2 and half days, whereas I was told for 3 days. I got
this answer from their call center let 3 days be over you may get it in
Wednesday night. I thought very good service, providing based on actual hours
calculation…good. But nobody knocked at
my door till evening. Ensuring that 72 working hours are over, I again I called
them up and got a sweet reply “Sir, we are very sorry, we register your
complaint and there will be action in next 24 hrs. I said ok.
Now come next day, Thursday, I again did the
mistake and called in day time to know the status, now again a sweet reply “
Sir, what I see in your account, you have registered a complaint and we have
assured for action in next 24 hrs, but sir 24hrs are not over. I thought for a
while, what to do with, as I was in office and did not talk much and waited for
evening and called again. Shockingly again I was given next 24hrs time for the
action. I will not stretch this much, as expected this happened again on Friday
evening and my one more complaint is waiting for the desired action. And now
today it is Saturday. You can understand, Sat and Sun are NOT WORKING DAYS. So
wait this cycle will again start on Monday.
Now I am trying to see any office address on
website(tatasky.com) where I can talk personally, I don’t see any. Should not the site, which are for
commercial purpose, mention their registered office, address. Law should make
it mandatory to mention the office address and contact person name on such
websites. Even I cant find to which group of TATA this Tatasky belongs I am
feeling cheated as I have only one number to contact, that too is not solving
my problem. I may have loss of money, which I paid, but what about the
commitment made to me by the biggest industrial group TATA. Hope Mr. Ratan Tata
would read it some time.
Aseem Barole