I have used Tatasky & airtel both:
I dont understand how come airtel has been recommended by 50% users & gets a 3/4 star rating?
The following is my harrowing experience with Airtel DigiTV:
I have given request for reinstallation of Airtel digital TV at my new address in Bangalore.
Each time I give a complaint a new complaint no is generated.
Customer Code: 3000183956
Complaint Codes: 1144724, 1155758
Moreover after every call I am given a new appointment date & time
. For the last three days( 2nd October to 4th October) I have been given atleast 10 different time slots.
Neither is my request processed nor am I getting contact details of any authorised Airtel Service Engineer.
This is simply harrassment by Airtel.
( Pl note that all payments regarding this connection IN ADVANCE has been made to AIRTEL).
The call centre executives start pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni, Ravi etc etc whatever psuedo names they call themselves.
Incase Airtel is too busy they should let us know the same. and incase service cannot be provided why not refund the money that you are sitting on?
Hope your South African customers will be more understanding than we are in India.