We recently got a new Tata sky HD connection ID 1115535054 which came with a free HD mega package. Whilst booking we were told by the sales people to enjoy the free trial package for a month and following month onward select the package of our choice and recharge accordingly. We chose a basic plus English add-on for Rs 305 and paid up.
In 12 days we got a message asking us to recharge again. When we contacted Tata Sky we are told by the executive that as per the company policy mega package is continued even after their free trial period irrespective of the package selected until and unless the customer telephones and informs Tata Sky of the changes.
We feel absolutely cheated as no sales executive ever mentioned about telephone cancellation of the mega package. Moreover the user is a senior citizen and finds it difficult to communicate on toll free numbers and selecting various options.