I brought totally 3 of these till now (2 in home town and 1 in pune).
Pros:
Its only one in market with a good build quality and a neat interface. The remote control is also best compared to the available options.
New boxes are coming with component video option that improves picture quality when viewed on LCD displays
The customer care is also good compared to dish tv. recharging is very easy on phone or internet with a credit/debit card.
Installation was done on the same day for me on a Sunday.
Cons:
Some regional channels are missing and all of Doordarshan channels are not provided so one less star for Tata sky.
Recharge prices are a bit on higher side.
They remove sports channels suddenly and expect us to pay 45/- for a couple of channels
Showcase events should be ordered after 12 a.m. Its not displayed anywhere but its a fact . If you order at 11:45 pm to watch movie after midnight it just wont work. You have to argue with their customer care then a showcase event will be added after 3-4 days!!!
Suggestion:
In spite of the Cons I would recommend one to buy this if reliability is important. You may never get some regional channels though