Our Subscriber ID is 1063782856. We had registered several complaints vide Service Request No. SR1901141116537 and Tata SKY service Reference No. BTXDCJB regarding our inability to use tata sky services due to faulty set top box provided to us. We registered complaints both via online chat and online service system along with call to your call center as mentioned above and your engineer/executive Mr. Panchal visited our registered premises. He confirmed that the set top box provided by your company is malfunctioning and needs to be replaced.
However he expressed his inability to replace the same telling us that the box is not available in any of your stores. Thus we are left with no cable connection at our home. We are involved in several businesses and need to watch News(Business and General) on TV most time of day and so we are needing our box to be replaced immediately. I have explained the situation to the executive as well as at call centre but all in-vain as no body is interested in restoring our connection. On top of this we have subscribed to annual channel pack, English movies pack and HD Access fee and all are going wasted on time for no fault from our side and due to non-replacement of the faulty set-top box provided to us.
I thereby request you to change our box immediately with suitable & equivalent replacement box on urgent basis failing which we will be forced to seek justice from consumer & civil courts as we are being barred from watching news due to fault in box and serious deficiency in services for not providing alternate box on emergent basis as Cable and TV connections fall under the purview of essential services. This mail may be considered as notice before filing consumer court complaint. In case we need to go to courts for justice, we will be filing for complete refund of the amount paid towards cost of box and subscription charges together with interest and compensation for loss in our business due to barring us from essential news items and deficiency is providing essential services.
Apart from this, all expenses and legal fee arising out of such legal proceedings lay upon your company. Looking forward to resolution to our problem within next 24 hours.
With due regards,
(Subscriber ID: 106378285)
Ram Niwas Goel ADVOCATE M.Com, LLB(Delhi University - 1985)