I have been using the tata sky connection for approx 5 years now and I really feel that I have made a big mistake by continuing with tata. I always had respect for Tata group but malpractices followed by tata group is really disappointing.
Just to brief the instance -
I really hate the quality of the product being offered by Tata sky as it is of poor quality and have to be changed. Be it set top box or remote control.
This bad experience is for the whole episode of remote controls. I use 3 tata sky connections at my place. All the remotes does not work and have been facing serious problems till now. I contacted the customer care and asked about the remote replacement. I was told that if Tata Sky representative comes to my place then there will be service charges and remotes will cost me Rs.300/- per remote i.e approx Rs.900 for 3 remotes since all 3 are not functioning properly.
I was suggested to SMS DL pin code on a no and in return received details of few dealers as I will be given remote for Rs.75 per remote. I called them up and they just did not respond. 1 person responded and offered a non branded some chinese remote for Rs.150/-. When I asked for Tata Sky brand remote he said everything is same and if I want that I will have to pay Rs.200/- per remote. Dealers said Tata Sky is fooling customers by giving wrong communication. "TATA SKY PAAGAL BANA RAHA HAI". Rs.75 me kaun dega remote.
I would not have mind paying Rs.200/- per remote but the entire episode has really shown lack of interest shown by Tata and the way it treats it customers. The dealers themselves were clueless about the 75 rupee thing..I think it is high time when I switch from tata and buy some other connection.
FRAUD TATA GROUP.