Hi. I have a 4 bed room house and I called up customer care on tatasky asking for a single connection to try out in 1 of my rooms and if I liked it for a month or so told them I would apply for 3 more secondary connections.
Paid upfront at 2 pm on Friday 13/3/09 and The sales guy named Abhijeet promised me installation and activation would be up and running within 3 hours. At around 4.30 pm I get a call form a lady who was really rude to me and says that we will only be delivering the set top box and cannot do installation as the engineers are busy with other customers :S. I call customer care and he tells me that they can only help with installation after I get the equipment. I spoke to a senior guy Rahul who promised that he would send an engineer the same day.
Anyways at around 6.30 the guy shows up with the set top box and explores my building cabling. He tells me the building already has a big dish so he does not need to install a new dish :S .( thats wierd ) . Anyways he spent 30 mins trying to get the wiring and things done and then he hits me with the bad news!!!
He tells me for me to have tata sky in one room he will have to disconnect the cable tv in the other rooms because he wants to use that cable for tata sky. !!! I told him that is not an option ( Im not a fool to pay for all 4 rooms and get trapped with 1 service provider ) . I ask him to install a small dish for me and do the cabling only for that room externally. Hes like u will have to get an electrician for that ( wtf have I paid 1000 bucks for installation then) . Anyways seeing his inentions on actually giving up I called the senior guy Rahul and made him speak to this guy. He tells Rahul he never refused and can easily do the installation. Anyways it got late and became like 8.30 pm in all this. He then tells me he will get a senior engineer and come the next day to install the connection with a small dish and cannot do it internally ( I am not willing to have wires hanging around my house !) .
I just cannot believe Ratan Tata has anything to do with this Tata sky company. They are highly unprofessional and that installation guy seemed like a dehaati who didnt know squat!!! 5-10 other flats in my building already have tatasky up and running. I just cannot believe I had to go through this!. Anyways lets see if the senior engineer shows up tomorrow and does my installation. And if he cannot do it I hope to get a refund and go for Dish Tv as soon as possible :( .
14/3/2009
Hi guys.... well the engineer was supposed to turn up at 10 am however he called and said he would make it by 1. Then at 1:30 this new guy shows up with all the equipment and explores all the possibilities for my connection and finally suggests that he can install a new dish and get it up and running with an external cable to my room. He seemed much better than the guy who turned up the day before and went about things step by step in a professional manner .... like selecting the best place for the dish...
Best way to hide the cable and neatly bring it to my room and then the Tv . As it turns out I showed him around and he got to work .... as I knew it wud take smetime I headed to the gym :P ..... just on my way back from the gym I get this SMS from tatasky congratulating me on my new connection :) . As I came home I am pleasantly surprised that my connection is up and running and the engineer shows me that I have 100% signal strength and guides me through the features :P ( a kid can figure that out lol ) .
Anyways I must say this guy today more than made up for my bad experience yesterday and the clarity of the channels is way better than the local cablewala. Im actually considering switching all my TV sets to tatasky ! ( best part is I can do it with the internal wiring of my local cablewaala :P . However I do hope I get some discounts as I would need 3 more connections .)
Apart from a few comaplaints like
the blue screen in between switching channels really bugs me which cannot be switched off. and
the engineer charged me an additional 500 Rs since the cable required went beyond the 15 mrs limit :S . Man cmon wasnt 1000 bucks enough :P
Finally I would like to completely change my view abt tatasky today and would recommend all u guys to go for it . If installation goes well its totally worth it . I love the way u can check programs lined up for the day and day after on every channel . Really helps! Hope this helps. I now have 10 connections of Tata sky :) across 3 flats