We have an LCD TV and there is a strange problem- When we browse through unsubscribed channels, the screen starts flickering and wobbling and this continues in the help menu & guide. We had raised a ticket\ for the same on 17-Feb, and the ticket has been open since one month.
The tata sky service people had promised to replace the set top box, and on 26-March, the service person got some other old set top box and was forcing us to connect the same. We were under an impression that he would get us a brand new set top box since I still have warranty. We did not want to use some set top box which was already used by someone, and I asked him to reconnect my existing set top box.
But the guy was very rude, and he was literally snatching our set top box and adapter and trying to run away. He was speaking to his team leader and manager over the phone and those people too were supporting his acts.
We were very firm and we did not give him our set top box and adapter. This guy behaved so badly, that he did not even have the courtesy to connect back our set top box and said that it is impossible to connect our old set top box and if we have to watch tata sky it has to be with the set top box which he got. I told him to at least connect my existing set top box, but he refused to do so. He went away without re-connecting my old box!! How dare this guy totally disconnect/deactivate my service & run away?!? Shocking! Not giving a new STB is one thing, but totally deactivating my service when there is still balance in my account is a crime!
After paying so much money, here we are without any television to view. We bought Tata sky, thinking that your service will be very good and much better than local Cable TV and to get rid of the cable mafia. But after today’s incident we have got a feeling that there is no difference between cable and tatasky, except that Tata sky charges more for such BAD service. I request tatasky no to take such horrible people as franchisees/employees. I reported this matter to tatasky thru email & phone & they just called 5 times and said some stories.