TATA SKY CONNECTION SINCE JAN 2007 - CURRENT ACCOUNT BALANCE RS. 1700/-
19 June 2008 - Discovered I am not getting the signal
Rang up helpline at around 9PM
Mr. Sangram asks me to hold , checks & comes back - Sir, have u changed yr house
[ O God , I have lived in this house for almost 40 Years - whats he talking]
No I have not changed my house.
- Sir Deactivation is due to unauthorised Distribution at yr end
[ It doesn’t register on me - What does it mean - can he explain .
He says something about digicom , etc. - etc.
again - - Sir Deactivation is due to unauthorised Distribution at yr end .
By now its sinking in / I am speachless / flabbergasted / a slap on my face - am Senior ranking Executive with a leading business house / International Marketing New Markets Acquisition Specialist - ]
Told him WHAT , he must be joking
- He repeats - this time gleefully - yes, he is sure
I want the Supervisor
- Sorry , He wouldn’t speak to me
I Tell him - such a serious charge - pls intimate this to me thru an email
- Sorry sir , we wouldn’t do this
I tell him - can we record the Call
OK I tell him , giving sanity a last chance - Dear , U R mistaken , pls recheck & Activate & also do apologise .
- Sorry sir , We can’t do that !
Call is disconncted !!!!!!!!!!!!!
ALL POSSIBLE LINES OF COMMUNICATION CLOSED
Its 7.30 pm 21 June 08 now - Still not activated.
I wonder - is it lethargy - arrogance , apathy , business as usual .
Hell , I just can’t imagine - Broad daylight insult to a customer , arrogance, democracy !?
I am used to providing & receiving - International Levels of Customer Service !
Poor Mr. Ratan Tata - spending sleepless nights over Jaguar , Nano , etc. - Oh, they’ll still grow -
- But Mr. Tata - Yr success is no big shake about values - Its zero - maybe Mukesh Ambani is better - looks after his employees & customers /
JRD - Should be squirming in his -
Mr. Tata - Congrats - U hve super graduated to the crass commercial club -
.
Dear Mouthshut.com Friends
I can do a lot of things or atleast - I imagine - right from shooting a mail to Mr. Ratan Tata - that would be too polite
to taking them to Consumer court - that too would be too mild.
having registered my protest now , I want to see how soon the co. responds - thru its SYSTEMS.
Last time I had a spat with them - Their dish had a problem - I was not getting their signals after installation / a Technical snag
- Mr. Vikram Kaushik , their MD sent me an apology letter - 2 months after the incident .
--- This time around - There is no hurry , I am cool , I am dealing with a Moronic Co. - who doesn’t know whats happening , whose customer care or his superviser will not inform the management - whats gone wrong /
Who doesn’t know a Kick - when it gets or will get one
Mean while WHAT DO U ADVISE - What do I do .
- Under oath , with my character , my position , my education , my values - pls be sure : their charge is absolutely , absolutely UNTHINKABLE / & ruled out .
Pls post yr recommendation - but one thing I am sure - I will now not contact the Co.