I have placed the Tanishq earing vide order id 108297612 dated 20 Jun 2020 for Rs 10112 with an expected delivery date of 02 to 03 Jul.
To my surprise, the courier dint comes on the dates and there were no tracking details available.
I raised the query on tata Cliq app only and received the call from MR Mobin(There is no tracking on the app for complaints - no records - cleverly made system)
Mr. Mobin told me that it is under process and within a few days it will be delivered.
Being an order from TATAs I dint have any doubt(though Flipkart and amazon were delivering all the orders)
After informing me over phone Mobin closed the complaint(See the level of training given to team)
The same day, I again emailed the same thing- without delivery how you can close the complaint(NO tracking - No response)
After one week again I raised the issue - again after 2 days Mr. Mobin called me and informed me "sir courier has started and within two days you will get your courier" I am closing the complaint(Great service from TATAs company)
I told him - Why you are closing the complaint, whether I have received the product(Finally he didn’t close the complaint - My luck)
Next day same person Mobin called me and informed me that your courier has reached Bangalore, I am personally tracking the same and today or tomorrow you will get the same(Great service from TATAs side)
Again another week has gone, even my one month is over - but I didn’t receive the order. (Here my credit card chargeback option is also over - My mistake to trust TATA brand)
Even I was not able to see any cancellation option in-app. (Such a clever team)
Again raised the query on tata Cliq with no tracking.
Finally, the great Mobin again called me and informed that - "Trivandrum is locked so courier could not start"(See the chronology of talk and cheating from TATAs company)
I requested to cancel the order and provide me with a refund.
Finally, TATA Cliq canceled the order and refunded me my money as Rs 10063 instead of Rs 10112( Duly cutting delivery charge - Though they never couriered and delivered)
The most horrible and pathetic experience.
Again I raised the query for deduction without any tracking responsibility from the TATA Cliq side.
It’s been a long time I have not received any response from the biggest cheater eCommerce company.
Avoid and buycott these looters.
They don’t have any consumer complaint resolutions system also, no hierarchy, no tracking.