I used Tatanova for some time. Initially it was okay -- well at least no better or worse than others (Mantra, Satyam, Netkracker etc.).
No announcements at all from Tatanova about the fact that they’re shutting shop -- I came to know when I went to my local shop to buy a renewal pack, and the SHOPKEEPER (not Tatanova) informed me that the service was shutting down.
Since early June the service started giving MAJOR problems. One suddenly got prompted for a password while surfing. Calls to the Helpdesk would be answered in this sequence:
1. ’’There is no problem at our end.
Check you PC and reboot the system.’’
2. ’’We will reset your password and check.
Login after some time and check.’’
3. Finally (after much screaming and shouting from
my side), ’’There is a problem at our server. We have
to call Mumbai to rectify it.’’
The last straw was when the Tatanova staff illegally, arbitrarily and unprofessionally discontinued my account 2 days BEFORE the account was to expire -- AND WITH 10 Hrs. OF BALANCE TIME ON MY ACCOUNT !! Well past the expiry date, someone from the company calls to tell me that while I had 10 hours balance on my account, I could not use it as the account had ’’lapsed.’’ Obviously it will -- if you can’t use it, then accounts will lapse with balance hours !!
C’mon guys -- if you want to make money, don’t do it in such a pathetic manner. Resort to looting the gold reserves of the country or something -- not to pinching 10 hrs. of internet time from retail customers !!
Finally -- and this really takes the cake -- when I asked some ’’on duty manager’’ at the Helpdesk on who was the senior-most person in charge of Tatanova (at the GM/VP/MD level), she DIDN’T KNOW ! If this is the caliber of MANAGERS at Tatanova, is it any wonder that they’re as dead as the dodo in the Internet world?