I had one of the worst experiences using Tax2win and would strongly advise others to stay away from their false promises.
Post-payment, all communication is forced through an internal chat box, and any response takes 2448 hours(if youre lucky).
The CA assigned was unprofessional, didnt take the time to understand my requirements, didnt ask relevant questions, and just rushed through the process.
There is no proper follow-up, no clarity, and definitely no dedicated RM as promised. After multiple emails and calls, I was sent a tax computation, and when I tried to approve it and proceed to filing, the platform threw an error.
When I asked for clarification, the response was vague. Instead of fixing the issue, they either:
Asked for my Income Tax portal password, which is completely unprofessional, or
Told me to file directly on the IT portal myself which defeats the entire purpose of paying for expert-assisted filing.
Even after repeated follow-ups, none of my concerns were resolved, and I ended up wasting money, time, and peace of mind.