Thru app, I booked a taxi with starting address as Gurgaon using "Pick now". Their driver called me for directions and also asked for destination. Then he said that he won’t go to Delhi. Called their cust service at 01160601010; they apologised and told me that they will send a new driver. Asked me to wait for SMS to get new driver details. New driver did exactly same; called them again and this time they arranged 3rd driver and assured me that they have informed this driver about destination.
Guess what, 3rd driver did exactly same.refused to show up. Called them 3rd time to vent my frustration and all they had to offer was sorry and one more driver. Asked them to connect me to their mAnasultanger; they put me on hold and after 2-3 minutes, line was disconnected!
Wonder what kind of drivers they have recruited who have no hesitation in refusing the business. And they seem to have absolutely no control on them.
TRULY UNPROFESSIONAL Service.
If anybody has filed a complaint against them in consumer forum, please write to me at uncoolamit@gmail.com. I’ll like to understand the procedure and do the same.
Regards Amit