After having two to three good experiences with this cab operator.I Was overwhelmed with their service and rates.But last three experiences with this cab operator has been like a nightmare to me.first was when I had to catch train late night with my wife and relatives.The driver called me one hour before and asked me about the number of passengers and luggage.
After enquiring he said that he will not be able to fetch us as he is having sedan cab and his car seats will get spoiled due to luggage.He said me to call customer care and tell them that I require a cab with top railings for carrying luggage.I called and narrated whole story to customer care and I asked for alternatives.The customer care apolozised and said their is no taxi available at that moment.Now panicked me dont know how to respond at 2300Hrs at night where to get the cab to go to railway station as my train was at 0100 hrs.
Anyhow I managed with local cab to geet to the railway station.and for last two times the customer care regret after calling me half an hour before booking that they will not be able to deliver a cab at booked time.Such is the service of this cab.Now I never book from them.Because once I called a cab a gunda type looking driver having gutka in his mouth and with open shirt buttons driving a third class indica came to fetch us to the railway station.I think the drivers of this company behave according to the state they belong not by the company they belong.Never ever risk your journey with them.