I have just had my worst ever encounter with taxi for sure. They were a better company and I used them extensively 2-3 months back but seems like with the critical mass coming through they have started to take people for granted!
I charged my prepaid wallet for a Airport drop in morning. They charged the wallet with 1000 bugs immediately but never confirmed the cab booking. On speaking with call center they mentioned that they can try to book me if I forgo the wallet benefits. He also mentioned that they cannot refund the money back to me. The manager of this agent was worse than the agent himself.
I have came to believe that they are worst run cab service provider who just want to thug people of money without guaranteeing any service.
In case you are planning to use them. please think twice! Also let your near and dear ones know what they can expect in terms of customer experience.