The website has a strange option. You pay more for any kind of support. If you choose the cheaper option. Then no support. No way to track what happened to your application. I applied to updated my communication address for my PAN.
The company asked for address proof that has my father name on it. I do not have any bill like electricity or water or even my bank account where my father name is there. No response to what happened. It is just a way to cheat you of the money.