This is the email I sent to The MObile Store guys. The contents are self-explanatory. Stay away from at least shopping online from TheMobileStore.in - they are a bunch of crooks and do not deserve a penny of business from you!
Dear Sir / Madam,
I had ordered a Nokia DC-4 Car Charger under Order # 3110313198123 from TheMobileStore.in. The bill amount was Rs 239.
What is interesting is that the product that was sent was manufactured in 2006. Essentially a 7-year old Electronic product was shipped to me, and the company expected it to work at my end.
When I called and complained about this on the customer care number, a very frivolous request was asked of me - to take a "snapshot" of the product and email it. I inquired what would be achieved from doing this and that the fact that was order was placed should be clear from the record under the Order Number generated by the company, I was told that it would help in understanding that the product is indeed faulty.
The customer service representative wanted to have a look at a digital still image of a car charger and find out that is is faulty. LOL
Such and other hilarious answers was the experience I had with the pathetic Customer Service I was made to go through! I have recorded these voice conversations on my phone and can email them as well if you want to have a good laugh too!
But basically, I am sure customers are made to do this exercise of taking a picture / snapshot to harass them and have an excuse to NOT resolve the issue.
I am only going through this exercise to see how much mucky and filthy this company is - let’s see if you actually resolve this issue and send me a replacement. Rs 239 is a not a big deal - this is only an exercise to see how much genuinely you care about customers. Considering the pathetic response I have had so far, that seems quite far-fetched.