Pacific_Holidays is working closely with MouthShut.com to enhance customer satisfaction.
We trusted Pacific Holiday World based on their promises of premium hotels and seamless support, but the reality was drastically different. When it was time to confirm bookings, our preferred properties were suddenly unavailable and we were pressured into accepting low-quality alternatives without any compensation. Hidden charges were added at the point of check-in, and customer service repeatedly transferred us with no follow-through. Multiple escalation requests went unanswered and there was no transparent explanation for the discrepancies. I am requesting an immediate cancellation of my membership and a full refund for the payments made. Please respond with a written resolution and timeline.